Question 1

What is ModSway?

Accepted Answer

ModSway is a modern beauty and grooming brand focused on clean, luxury‑inspired products designed for everyday use. We create elevated essentials that feel good, smell good, and fit seamlessly into your routine.

Question 2

Are your products handmade?

Accepted Answer

Yes — ModSway products are crafted in small batches to ensure freshness, consistency, and quality. As we scale, we partner with select manufacturers who meet our standards for clean formulations and fair‑labor production.

Question 3

Are your products clean or natural?

Accepted Answer

Our products are formulated with clean, modern ingredients. We avoid harsh additives and prioritize safe, effective components that support skin health and comfort.

Question 4

Do you test on animals?

Accepted Answer

No. ModSway is strictly cruelty‑free.

Question 5

Where are your products made?

Accepted Answer

Our products are made in the USA. As we expand, we work with vetted suppliers and manufacturers who meet our quality and ethical standards.

Question 6

Do you work with vendors or suppliers?

Accepted Answer

We welcome partnerships with vendors, manufacturers, and suppliers who align with our quality and production standards. Visit our Vendor & Supplier Inquiries page to submit your information.

Question 7

Do you offer wholesale or retail partnerships?

Accepted Answer

Yes. ModSway partners with boutiques, grooming shops, lifestyle stores, subscription boxes, department stores, national retail chains, and big‑box retailers. Visit our Retailer & Wholesale Buyer Inquiries page to get started.

Question 8

Do you ship internationally?

Accepted Answer

At this time, ModSway ships within the United States. International shipping will be added as we scale.

Question 9

How long does shipping take?

Accepted Answer

Orders typically ship within 2–4 business days. You’ll receive tracking information once your order is on the way.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major credit cards, PayPal, and Afterpay. Additional payment options may be added as we expand.

Question 11

Can I return or exchange a product?

Accepted Answer

If you experience an issue with your order, please contact us through the Contact Us page. We’re happy to help resolve concerns on a case‑by‑case basis.

FAQ